Statement of Our Vision, Mission, and Core Principles
To turn the science of patient medication adherence into action – enhancing adherence at global scale to make a meaningful difference in patients’ lives.
To assist purpose-driven organizations and businesses address global health issues, improve patient health outcomes, accelerate drug development, and drive global growth by solving the complicated and multi-factorial problem of patient medication non-adherence.
Our Core Principles
- Our focus is clear and limited; and prioritizes activities and engagements that both directly and indirectly make a difference in patients’ lives.
- We take on the tough challenges – the tough disease states in the most resource limited settings.
- We are insights driven – accessing and understanding the insights and perspectives of patients, clinicians and others to help us better identify causation factors and respond with the most appropriate and scalable interventions.
- We are networkers and facilitators – helping to bring together the people, organizations and businesses that collectively can address medication non-adherence at global scale.
- We are experts – who consider it a privilege to do the work we do and to work with the people with whom we work.
- We are humble and respectful of the patients we serve and mindful of the expertise of others.
- We are enthusiasts and optimists.
- We demand humility and ethical behavior of ourselves.
Setting the Tone at the Top
As Founder and Managing Director of The Arcady Group, I display the importance of this Code through my actions. In any business, ethical behavior does not simply happen; it is the product of clear and direct communication of behavioral expectations, modeled from the top and demonstrated by example. Again, ultimately, our actions are what matters.
To make our Code work, everyone must be responsible for promptly addressing ethical questions or concerns raised and for taking the appropriate steps to deal with such issues. Ethics concerns should never be considered threats or challenges to authority, but rather another encouraged form of business communication. While ethics concerns and questions will always be taken seriously, we understand that our processes and discussion regarding ethics must be transparent and with a goal of continuous learning and improvement. At The Arcady Group, we want the ethics dialogue to become a natural part of daily work.
– Bruce V. Thomas
Code of Ethics and Business Conduct
Building Trust and Credibility
The success of our business is dependent on the trust and confidence we earn from those with whom we work – our clients, our employees, our partners, and the patients we all serve. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching our goals solely through honorable conduct. It is easy to say what we must do, but the proof is in our actions. Ultimately, we will be judged on what we do.
When considering any action, it is wise to ask:
- Will this build trust and credibility for The Arcady Group?
- Will it help create a working environment in which Arcady can succeed over the long term?
- Is the commitment I am making one I can follow through with?
- Is this action directed toward making a difference in patients’ lives?
The only way we will maximize trust and credibility is by answering “yes” to those questions and by working every day to build our trust and credibility.
Promoting Substance Over Form
At times, we are all faced with decisions we would rather not have to make and issues we would prefer to avoid. Sometimes, we hope that if we avoid confronting a problem, it will simply go away. At The Arcady Group, we must have the courage to tackle the tough decisions and make difficult choices; secure in the knowledge that The Arcady Group is committed to doing the right thing. At times this will mean doing more than simply what the law requires. Merely because we can pursue a course of action does not mean we should do so.
Although The Arcady Group’s guiding principles cannot address every issue or provide answers to every dilemma, they most certainly can and do define the spirit in which we intend to do business and should guide us in our daily conduct.
Integral to The Arcady Group’s business success is our protection of confidential company information, as well as nonpublic information entrusted to us by employees, clients and other business partners. Confidential and proprietary information includes such things as pricing and financial data and nonpublic information about patients, health systems, and companies (including current or potential supplier and vendors). We will not disclose confidential and nonpublic information without a valid business purpose and proper authorization.
Doing the Right Thing
Several key questions can help identify situations that may be unethical, inappropriate, or illegal.
- Does what I am doing comply with the the Arcady Group core principles, Code of Conduct and company policies?
- Have I been asked to misrepresent information or deviate from normal procedure?
- Would I feel comfortable describing my decision at a staff meeting?
- How would it look if it made the headlines?
- Am I being loyal to my family, my company, and myself?
- What would I tell my child to do?
- Is this the right thing to do?
Respect for the Individual
We all deserve to work in an environment where we are treated with dignity and respect. The Arcady Group is committed to creating such an environment because it brings out the full potential in each of us, which, in turn, contributes directly to our business success. We cannot afford to let anyone’s talents go to waste.
The Arcady Group is an equal employment/affirmative action employer and is committed to providing a workplace that is free of discrimination of all types from abusive, offensive or harassing behavior. Any employee who feels harassed or discriminated against should report the incident to Bruce Thomas or any member of our Board.
Creating a Culture of Open and Honest Communication
At The Arcady Group, everyone should feel comfortable to speak his or her mind, particularly with respect to ethics concerns. We all have a responsibility to create an open and supportive environment where employees feel comfortable raising such questions. We all benefit tremendously when employees exercise their power to prevent mistakes or wrongdoing by asking the right questions at the right times.
The Arcady Group will investigate all reported instances of questionable or unethical behavior. In every instance where improper behavior is found to have occurred, the company will take appropriate action. We will not tolerate retaliation against employees who raise genuine ethics concerns in good faith.
Upholding the Law
The Arcady Group’s commitment to integrity begins with complying with laws, rules and regulations where we do business. Further, each of us must have an understanding of the company policies, laws, rules and regulations that apply to our specific roles. If we are unsure of whether a contemplated action is permitted by law or The Arcady Group policy, we should seek the advice from the resource expert. We are responsible for preventing violations of law and for speaking up if we see possible violations. Because of the nature of our business, some legal requirements warrant specific mention here. We must pay special attention to issues associated with Not-For-Profit business operations, international health regulations and grant processes.
We are dedicated to ethical, fair and vigorous competition. We will offer and provide The Arcady Group services based on their merit, superior quality, functionality and competitive pricing. We will make independent pricing and marketing decisions and will not improperly cooperate or coordinate our activities with our competitors. We will not offer or solicit improper payments or gratuities in connection with the purchase of goods or services for The Arcady Group or the sales of its products or services, nor will we engage or assist in unlawful boycotts of particular customers.
It is important that we respect the property rights of others. We will not acquire or seek to acquire improper means of a competitor’s trade secrets or other proprietary or confidential information. We will not engage in unauthorized use, copying, distribution or alteration of software or other intellectual property.
We will not selectively disclose (whether in one-on-one or small discussions, meetings, presentations, proposals or otherwise) any material nonpublic information with respect to The Arcady Group, its business operations, plans, financial condition, results of operations or any development plan. We should be particularly vigilant when making presentations or proposals to customers to ensure that our presentations do not contain material nonpublic information.
Conflicts of Interest
We must avoid any relationship or activity that might impair, or even appear to impair, our ability to make objective and fair decisions when performing our jobs. At times, we may be faced with situations where the business actions we take on behalf of The Arcady Group may conflict with our own personal or family interests. We owe a duty to The Arcady Group to advance its legitimate interests when the opportunity to do so arises. We must never use The Arcady Group property or information for personal gain or personally take for ourselves any opportunity that is discovered through our position with The Arcady Group.
Gifts, Gratuities and Business Courtesies
The Arcady Group is committed to competing solely on a merit of our products and services. We should avoid any actions that create a perception that favorable treatment of outside entities by The Arcady Group was sought, received or given in exchange for personal business courtesies. Business courtesies include gifts, gratuities, meals, refreshments, entertainment or other benefits from persons or companies with whom The Arcady Group does or may do business. We will neither give nor accept business courtesies that constitute, or could reasonably be perceived as constituting, unfair business inducements that would violate law, regulation or polices of The Arcady Group or customers, or would cause embarrassment or reflect negatively on The Arcady Group’s reputation.
Accurate Public Disclosures
We will make certain that all disclosures made in financial reports and public documents are full, fair, accurate, timely and understandable. This obligation applies to all employees and consultants with responsibilities for the preparation for such reports, including drafting, reviewing and signing or certifying the information contained therein. No business goal of any kind is ever an excuse for misrepresenting facts or falsifying records.
We create, retain and dispose of our company records as part of our normal course of business in compliance with all regulatory and legal requirements. All corporate records must be true, accurate and complete, and company data must be promptly and accurately entered in our books in accordance with applicable accounting principles.
We must not improperly influence, manipulate or mislead any unauthorized audit, nor interfere with any auditor engaged to perform an internal independent audit of Arcady books, records, processes or internal controls.
Each of us is responsible for knowing and adhering to the values and standards set forth in this Code and for raising questions if we are uncertain about company policy. If we are concerned whether the standards are being met or are aware of violations of the Code, we must contact Bruce Thomas or any member of our Board. Arcady takes seriously the standards set forth in the Code, and violations are cause for disciplinary action up to and including termination of employment or contract.
Use of Company Resources
Company resources, including time, material, equipment and information, are provided for company business use. Nonetheless, occasional personal use is permissible as long as it does not affect job performance or cause a disruption to the workplace.
Employees and those who represent The Arcady Group are trusted to behave responsibly and use good judgment to conserve company resources. Managers are responsible for the resources assigned to their departments and are empowered to resolve issues concerning their proper use. Generally, we will not use company equipment such as computers, copiers and fax machines in the conduct of an outside business or in support of any religious, political or other outside daily activity, except for company-requested support to nonprofit organizations. We will not solicit contributions nor distribute non-work related materials during work hours.
From time to time, The Arcady Group employees and contractors may be approached by reporters and other members of the media. In order to ensure that we speak with one voice and provide accurate information about the company, we should direct all media inquiries to Bruce Thomas. No one may issue a press release without first consulting with Bruce Thomas.
Information and Resources
Bruce V. Thomas
Founder and Managing Director
21 Clarke Road
Richmond, VA 23226